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2.2

We have been owners of Rose Pueblo Bonito for 15 years and now there seems to be a scam through their services where owners are no longer entitled to any preference in reserving weeks. In fact, non owners get preference.

For 2 years now we have called to reserve our usual week and found they were booked even though we were making the reservation 7 months in advanced. Yet, when we went on the internet, there were plenty of rooms available for anyone for that same week we were trying to reserve. So now making more money at the expense of the original owners is the new vision of the new management. This is a new low!

Stay away from buying anything from this organization...They talk a good line but every year it gets worse.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Santa Cruz, California

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Guest

That has been my experience as well. :(

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