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1.8

My husband had offered our week to my nephew in November. We made the reservation but a few weeks later he let us know that he could not go due to a work scheduling conflict.

My husband called back a reservation agent and told him to cancel the reservation. Just spoke to the very argumentative reservation agent Roberto regarding possibly getting a reservation for our every other year, 1 week Junior Suite @ Sunset. He told me that we had used our time last year so we could not stay without paying approx. $538 for the week.

I tried to tell him that I had the contact name Omar, my husband talked to, but he consistently kept interrupting me. I told him I actually had the note with the name of the agent my husband talked to and he told me that it had not been cancelled. He argued that since we never called to cancel our week every other year that we were not eligible for the rental money for that week that we were promised in our contract. He gave me a number for to call for contract services since he was just reservations.

I heard the same tired script told to me before by an employee, Marisol. I told her I had had enough of Pueblo Bonito and wanted to sell it. I also would not continue to pay the bi-annual fees. Of course she said we would have sell the unit ourselves.

I told her she seemed like a nice person and she should look into working for a reputable company.

My opinion is that they should have a class action lawsuit filed against them. I would definitely join!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $7000.

Preferred solution: Deliver product or service ordered.

Pueblo Bonito Pros: View.

Pueblo Bonito Cons: Arbitrary rules and changes to timeshare use, Complete scam sales pitch, Poor customer service, Rules.

Location: Predio Paraiso Escondido S/N, Col. Centro, Centro, 23450 Cabo San Lucas, BCS, Mexico

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