1.3K views
New Reviewer
1 comment

after a sales pitch about buying a timeshare, I told them I will not buy a time share at all because it is not a good investment demanding 100s of dollars in maintenance fee + thousands of dollars to get in. Ridiculous! They transferred me to another sales office who handles different package called "passport special package". No maint fees, no commitments. I get 40 weeks to use resorts and hotels at discounted prices such as 399 per week for a 1 bedroom. it sounds like a great deal to me. I paid 2,000 dollars for the package back in Dec, 2014. problems:

1. When calling their 800 630 ****, you get the rudest people on the planet. it is supposedly the concierge.

2. when calling the same number and ask for a transfer to the sales office so you can talk to your salesman, you get an answering machine. Can't talk live to anyone in sales.

3. I got promised 20 weeks of "great resort getaway weeks" at RCI, a sister company which deals with discounted hotels worldwide. I am now in March and they still haven't activated my membership. I have been tossed around between Pueblo Bonito and RCI for months now.

Overall, I have not used their service yet. I'll keep trying. I hate the idea that I potentially got ripped off with 2K. I am normally very very careful with this type of thing.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

Pueblo Bonito Cons: Passport package.

Location: Bellevue, Washington

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Happened to me in February 2014 (salesman Andre)...went on website to check it out and saw what a complete fraud they sold me. Went to use it in 3/2015 and the account was closed.

Argued with telephone calls & emails and finally they opened the account again 7/2015.

Never had a reason why they closed the account.

Complete fraud....wish I could get my money back.

Pueblo Bonito Reviews

  1. 25 reviews
  2. 17 reviews
  3. 8 reviews
  4. 9 reviews
  5. 5 reviews
Pueblo Bonito reviews