Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Quality of Food
Value for money
1 comment

They lie about what benefits are in sales pitch and account services doesn't exist! Don't give this company a dime.

Rip off!!!!!!! They promise set prices at any RCI property--this is not true. We left 6 voice mails and sent multiple emails with no response. Still fighting to get our money back.

Don't make the same mistake we did. Don't buy anything from Pueblo Bonito. After we bought from them, we also learned that all-inclusive is not all-inclusive.

Surcharges on meals and then expected extra tips for poor service I might add. This company won't be around much longer if people research better than we did!

Product or Service Mentioned: Pueblo Bonito Membership.

Reason of review: Not as described.

Monetary Loss: $12500.

Preferred solution: Full refund.

I didn't like: Complete scam sales pitch.

Company wrote 0 private or public responses to the review from Apr 15.
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Agree complete scam. Not to mention the RCI “benefit” is only for a year or two and then you have to start paying for membership. They failed to mention this in their sales pitch!

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