It started out as a very high pressure sales pitch, after saying no to timeshare option the sent us over to an even more high pressure sales person for this "preferred passport program" it is NOTHING what they sell to you. We initially were told that for x amount (which was negotiated!!) that we would have access to all Pueblo resorts in Mexico and a rate of $299, $699, $899 and could use up to 3 times a year.
Once I finally reached someone after a month worth of calls to the US and Mexico, emails to BBB and US Attorney Office they finally found our so-called contract. Once I finally figured out the website - it offers tons of "other" hotels but not Pueblo!!!
I only bought in order to vacation at Pueblo., Therefore, I am not getting the services that I was expecting after spending $2K!!! What a JOKE!
Product or Service Mentioned: Pueblo Bonito Vacation Ownership.
Reason of review: Poor customer service.
Monetary Loss: $2000.
Preferred solution: Deliver product or service ordered.
I liked: Resort.
I didn't like: High pressure sales of false programs, Deceit, Passport package.